Terms & Conditions of Purchase

The following are the Software Toolbox Terms & Conditions of Purchase associated with any purchase of a product or service unless specified otherwise in a written quotation or unless your firm has a dedicated signed special purchasing agreement with us. 

General

1. These terms and conditions do NOT replace or alter any specific product End User License Agreement or Support & Maintenance Agreement for the products you have purchased. You will be required to accept the product End User License Agreement terms, which also address warranty, upon installation of the product. Product End User License Agreements are found in our Knowledge Base 
   
   
2. If you have receive a written quotation referencing these Terms & Conditions, these represent the entire agreement between the parties and cannot be overridden by any later document unless the additional terms are accepted in writing by Software Toolbox Inc.
   
   
3. Software Toolbox Inc. reserves the right to retract any written quotation provided and not accept an order if any of the terms and conditions stated in this document are unilaterally altered in an ensuing purchase order or other terms asserted by the buyer that are contradictory. 
   
   
4. If you have received a written quotation, the quotation document, its contents, prices and discounts are confidential. All information from the quotation will be VOID if any persons not associated with Software Toolbox, Inc. or the individual listed at the top of this quotation are exposed to the contents of this document in any form.

Payment - Online Store

Unless you have been specifically granted credit terms, payment terms through this online store are Credit Card Only. We accept Visa, Mastercard, American Express and Discover through our online store and this represents the fastest way to complete an order. 

Payment - Other Methods

Prepayment by Bank Wire, ACH or Check

We accept pre-payment for orders via bank wire or ACH (US Only).  Bank wire payments will require an additional $20 handling fee be included with the payment.  Please work with the person that provided you with a quotation or contact order@softwaretoolbox.com if you wish to arrange for pre-payment. If you have a quotation please reference it by quote number. If you do not have a quotation and need one, please specify what item(s) you wish to purchase and all relevant details. 

Open Terms Credit

US based companies may apply for open terms credit. If credit is granted, our standard payment terms are Net 30 days. Late payments accure interest at 1.5% per month.  Alternative payment terms are possible if your firm is not able to meet our payment terms; however, the request for alternate payment terms must go through our internal credit risk management review process. 

If your firm requires us to complete any vendor setup forms, needs a W-9 tax form, or needs us to setup any online portals, we will be glad to do that as part of a mutual setup process. Please allow 2 to 3 business days during our normal working hours for processing of setup paperwork. We can expedite review and setup on a resource available basis for specific opportunities.  Please contact the person that you are working with on our technical sales team, or who provided you with a quotation, to start the setup process. 

Non-US companies: Limited exceptions are made for international firms based on discussion, review of the opportunity, the credentials of the company, transparency of payment processes and accounts payable contacts, and other factors as required by our internal credit risk management policies. Please work with the member of our technical sales team you are working with or the person that provided you a quotation, to discuss this if credit card, or other pre-payment is not possible. 

Sales Taxes - US Orders

For orders in the United States we collect sales tax for orders based on shipped to addresses and State laws for those jurisdictions. In a variety of states that can change without prior notice due to rapidly evolving state-by-state rules regarding when tax must be collected. If your quote includes or our online store adds sales tax to your order, then we are legally required to collect and remit in that state.

If you are exempt from sales tax based on State/local regulations  or have a direct pay permit, you must supply a current signed certificate of tax exemption, direct pay permit or resale certificate before we can waive sale taxes.  Once verified and on file, your account will be marked to not collect sales taxes.  Send your exemption documentation to order@softwaretoolbox.com.  We reserve the right to in the future request additional or updated exemption documentation as required by local laws and regulations in your location. 

Online Store Shipping Costs for Hardware Products

If you are purchasing hardware products in our online store, you may NOT choose ESD or Electronic Software Delivery. You must choose a physical shipping method. If you do not choose a physical shipping method, we will contact you to ask what method and cost level you wish, and the added charges for shipping will be added to your total charges which may result in an addition transaction on your card. No product will be shipped until payment for shipping has been organized. 

International Orders

1. At this time, we are not required to collect and remit VAT on international orders; however, as the importer of record, you are responsible for complying with any local laws and regulations that govern the payment of VAT or other taxes or duties on importation of products you purchase from Software Toolbox Inc. 
2. For total clarity this means customer is responsible for all taxes, duties, tariffs, importation fees, or other fees assessed by/in the receiving country that are above and beyond the normal cost of carriage to the destination country. If the country you are purchasing for delivery to, whether by physical or electronic delivery requires you to pay any taxes on the purchase, or if your country requires you to withhold taxes on payments to us, you are responsible for those taxes.
3. This circumstance could change without notice as global taxation regulations and laws change. If in the future our quotes or online store shows a VAT collection amount, that means that regulations have changed for your location. At this time, we do not know what any exemption process would look like, but if there is a future exemption process, we would update these terms and you can also contact us on order@softwaretoolbox.com with questions. 
4. If you have received a written quotation, we will only accept full payment of the total amount shown on the quote without any deductions required by your local government as satisfaction of payment for the products purchased.
5. We reserve to the right offer only electronic delivery for specific countries.
6. All orders are subject to the following Export Law Compliance statement. When we ask for ultimate end user and names of intermediaries, it is for compliance with US laws. We do not intend to contact your customer directly. 

Export Law Compliance

You acknowledge that the Software or Hardware offered here is subject to U.S. export jurisdiction. You agree to comply with all applicable international and national laws that apply to the Software or Hardware, including the U.S. Export Administration Regulations, as well as end-user, end- use and destination restrictions issued by U.S. and other governments. Prior to delivery of product, you may be required to provide to Licensor the necessary documentation as required by the U.S. government and its agencies to certify the final end user destination of the Software or Hardware. If such documentation is requested and you do not or are not able to provide it, the Software or Hardware will not be delivered to you in any form, and any pre-paid funds for license fees will be refunded to you. 

Services

If a written quotation includes any professional services or onsite service, then

1. A written scope of work must be referenced in the quotation or included as part of the quotation.
2. Professional services work normally requires 2 weeks notice for scheduling resources. Faster scheduling may be available on a resource available basis, but is not promised unless specifically stated in the quotation details.
3. Unless specifically stated and quoted as being on-site work, professional services work is assumed to be done by phone/email/webex, not on-site.
4. Travel & Living (T&L) expense quoted for on-site work are best good-faith estimates based on information provided by the client at the time of quotation. Actual costs (T&L) are billed at cost as incurred.
5. Software Toolbox standard professional services agreement and terms/conditions are incorporated by reference if professional services are included in the quotation. Copy available upon request.
   

Returns

As our guarantee of your satisfaction, Software Toolbox provides you with a 30 day money back guarantee.  If you are not completely satisfied with your purchase and our support team and developers are not able to resolve issues to your satisfaction within 30 days, and we have not mutually agreed to keep working on issue resolution beyond 30 days due to circumstances that warrant continuation, you may request that we issue an RMA for the return your purchase for a refund of the purchase price less any shipping fees. Returns after 30 days may be subject to a restocking fee or may not be possible in certain situations.

Return of Electronic Goods: Returns of products that were delivered electronically (i.e. over the Internet instead of by shipment) are returnable provided we receive a signed Letter of Intellectual Property Destruction (LOD) stating that you have uninstalled the software and destroyed all electronic copies of the software provided to you. Contact our customer service team to obtain an LOD

Return of Hardware products: Hardware products are generally non-returnable unless they are deemed to be defective or non-functioning. Hardware ordered in error may incur stocking fees regardless of whether the 30 day period has expired or not. We would prefer you work with our team to make sure you are purchasing the correct items instead of ordering something you are not sure you may need. If you have questions, please contact the person that you are working with on our technical sales team, or who provided you with a quotation.

Requesting a Return: We reserve the right to require that all returns be reviewed and approved by a member of our technical support team.

Contact us at: Phone: +1-704-849-2773, Fax: +1-704-849-6388, Email: order@softwaretoolbox.com

Information required:

• Product Name
• Original Order Number
• Your Name, Company, Phone, and email
• Name order was placed under if different
• Reason for requesting return
• Return shipment address
  

If Physical Goods Return is Involved
AFTER you have obtained an RMA number, please ship any physical returns to the address provided at that time. Please do not return packages without an RMA number and designated address, as it will only slow down processing your refund. 

The following items are non-refundable

• Support & Maintenance Agreement Renewals (all part numbers that include 'SUPT')
• KEPServerEX licenses, perpetual or subscription (PTC policy)
  
• Shipping costs
• COD fees
• Bank Wire Transfer Fees