Careers - Technical Applications Consultant

The Technical Applications Consultants at Software Toolbox are a vital part of helping our customers integrate our off-the shelf software solutions into their industrial control systems, and work with a global customer base in every industry; from food & beverage, to renewable energy, to water/waste water, to automotive, power & utilities, oil & gas, and manufacturing. Our customers find us because of our software and reputation and return because of our technical know-how and the high level of service our team provides.

Some are able to join our team directly in this role, depending on their education, skills, and experience. Others start as Associate Consultants and are promoted to this role after a period of time that is as much under their control instead of a set period of time. Typically this role is one achieved after a year of experience in our business. 

Our Technical Application Consultants:

• Receive customer emails such as “the reason we buy your products is because of the superior support we receive – I can really tell you care about my success and have my back”.
• Have been shipped a jar of salsa from a food manufacturer that was so delighted with how we helped them with our product.
• Enjoy working in a casual team environment with daytime, normal work hours. (no mandatory on-call rotation or 24/7 support)
• Love technology and learning something new every day, in a quickly evolving industry.
• Wow us (and our customers) with their problem-solving strength, verbal and written communications skills, drive, motivation, and desire to learn.
• Take pride and are excited to hear the stories of how our software makes every-day products that we all use. Imagine going into a store and picking up a product and knowing “I helped our customer make that, using our software”.

As a Technical Application Consultant, you will:

• Work with our customers to integrate, configure, and optimize our products; but you won’t have to travel to do it! We built this company on the use of technology for remote work and delight our customers with how we deliver.
• Troubleshoot, analyze, and resolve problems across a wide range of applications and systems; ranging from the very simple to the true head-scratchers
• Work with our development teams, partners, and customers to reproduce, isolate, and squash those pesky software bugs when they appear
• Have a say about what goes into new product releases and the chance to show ownership and pride in our company and product offering.
• Consult with customers in a pre-sales technical capacity to determine the right product to use to meet their needs so they get the right results the first time.
• Create application notes, knowledge-base entries, videos, blog posts, and/or technical training curriculums to share your technical expertise with others internally and externally.
• Mentor and train Associate Consultants sharing your areas of expertise and experience.

Future Growth Opportunities

Continue your learning through our varied training methods designed to provide you the opportunity to demonstrate your initiative and drive to earn greater responsibility and eventually promotion to other roles such as

• Sr. Technical Application Consultant
• Product management
• Inside Technical Sales
• IT/Infrastructure Support & Internal Systems Development 

If what you see here is exciting and you

• Are a naturally curious, self-starting, motivated engineer that is ready to embrace our industry and product training,
• Are ready to work somewhere that you are respected and esteemed by your teammates, our engineer clients and sales partners
• Want to work with companies and brands that you know
• Want to know your work makes a difference for the company but more importantly for our customers.
• Want to have a work-life balance
• Are interested in the opportunity to grow into senior technical roles, technical sales, and/or product management
• And are a US citizen or Permanent Resident (We are not able to sponsor visas) 

Then we want to hear from you!. When you join our team, you will learn about our products, customers, and industries we serve from your peers and our leadership team, with open access all the way to the senior leadership of our business.

Join us and put your passion for customer experience, problem solving, technical skills, and positive attitude to work in a casual work environment where you are the core value delivery of the business, everyone on the team from the top down respects it and rewards it.

Desired Skills

• Windows
• Computers
• Networking
• Microsoft Office
• Technical Communication
• Analytic Problem Solving
• Written & Verbal Communication Abilities
• Collaborative Problem Solving
• Creative Problem Solving

Degree Level

• Bachelor's, Master's
• Computer Engineering, Computer Science majors are usually interested, but we do not limit that. For example, we have several mechanical engineers that have discovered they love working with software even more! 

Qualifications that Differentiate But are Not Required 

• Windows desktop and/or server operating system configuration, basic troubleshooting literacy
• Experience with Microsoft SQL Server (any version), or demonstrated experience with relational database engines and demonstrated ability to transfer that knowledge to another database engine
• Networking of computers using TCP/IP – basic IP assignment, subnet masks, routing concepts, basic troubleshooting of network problems.
• Fluency in a major second language other than English – French, Spanish, German, Chinese, or Japanese a strong plus
• Co-op or other work experience if recent college grad: manufacturing, industrial, or any type of customer service.
• Relevant technical experience in any of the following: VS.NET development, Visual Basic, PLCs, HMIs, DCS, Communications, Networking and/or Windows operating systems

Related Information:

• Key Success Factors
• Benefits

Application Instructions:

After reading this description, email your current resume and a cover letter sharing why you are interested in this position and why you would be a good fit to careers@softwaretoolbox.com

For candidates selected for an initial interview, we will conduct them virtually by Zoom or WebEx at a mutually agreeable time. If further interviews were to require an in person meeting, they will be conducted consistent with then current guidance from local and state public health authorities and guidelines and our own COVID-19 safety policy.

Software Toolbox does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.