Careers - Solutions Support Specialist

The Solutions Support Specialist role at Software Toolbox is an entry level technical sales role in our company. Solutions Support Specialists join our team with many of the non-company specific success factors and participate in our training process that is a mix of instruction from peers and team leaders in technologies, products, processes that are unique to our industry. Over time your confidence grows with your skills and you contribute value to our clients and your teammates in many ways. 

This role is a vital part of helping our customers learn and integrate our off-the shelf software solutions into their industrial control systems. Solutions Support Specialists work to pursue new business and grow our global customer base in every industry; from food & beverage, to renewable energy, to water/waste water, to automotive, power & utilities, oil & gas, manufacturing, and more. Our customers find us because of our software and reputation, and they return because of our technical know-how and the high level of service our team provides.

In this role, the person may have some or all of these responsibilities as directed by their manager from time to time.  Flexibility to be willing to adapt to changing business requirements at different times is a must. It is unlikely the person would be doing all of these on any given day or week, but would likely have a subset that is part of the regular day-to-day assignment, and then adjustments made by the manager as business needs dictate.  

As a Solutions Support Specialist, you will, as training progresses

• Contact customers by phone/email who show interest in our products.   
• Learn our product portfolio in order to be able to provide product recommendations and help customers succeed with the software by sending getting started guides/videos.   
• Generate quotes for new software product sales or existing support renewals and forecast their close dates, using information provided directly by or requested from the customer, channel partner, or other company staff, and follow up on these quotes in a timely manager using a the company’s sales process(es). 
• Coordinate with technical solutions consultants and sales staff regarding items required to be included on quote, obtaining information to answer customer questions that may come in response to sending or following up on quote, or determining what items to include in a quote based on customer feedback. 
• Monitor the company’s new opportunities system and follow Company Standards to insure proper qualification and documentation including follow-up communications.  
• Using company online dashboards, be aware of overall sales and new opportunity activity, and use company provided tools to monitor own performance in sales follow-ups, new opportunity handling, that contribute to the overall sales team results. 
• Contact customers who have active opportunities and close the sale.
• Document all customer interactions in our business support systems according to Company Standards as trained.  
• Provide input in support of improving our internal processes and systems.
• Where appropriate you may shadow other team members in new product evaluation, testing, and requirements definition, to build experience and product understanding that can lead to roles with increased responsibility.
• Seek to project a positive company image consistent with our vision, mission, and customer experience standards in all customer interactions whether direct or indirect
• Use the company issued laptop computer to perform your job, which you are expected to maintain and keep secure, and are authorized to travel on business with or take home as required for business needs. 
• Optionally, if physically able and time permits, support sales or marketing leadership as directed by preparing and coordinating sales/marketing material shipments for customer events. This may require lifting of items weighing up to 15 pounds and rolling of wheeled shipping cases weighing up 60 pounds.

Future Growth Opportunities

• Technical Solutions Consultant
• Customer Success Manager
• Inside Technical Sales

If what you see here is exciting and you

• Are a naturally curious, self-starting, motivated person ready to embrace our industry and product portfolio
• Are ready to work somewhere that you are respected and esteemed by your teammates, our engineer clients and sales partners
• Want to work with companies and brands that you know
• Want to know your work makes a difference for the company but more importantly for our customers
• Want to have a work-life balance
• Are interested in the opportunity to grow into more advanced roles with additional responsibilities
• And are a US citizen or Permanent Resident (We are not able to sponsor visas) 

Then we want to hear from you! When you join our team, you will learn about our products, customers, and industries we serve from your peers and our leadership team, with open access all the way to the senior leadership of our business.

Join us and put your passion for customer experience, business development, learning, and positive attitude to work in a casual work environment where you are the core value delivery of the business, everyone on the team from the top down respects it and rewards it.

Essential Qualifications

• Associate’s Degree in  
  • Marketing, Sales, Engineering or relevant field 
  • Exceptions to the above are made on a case by case basis.   
    • For example: High School Diploma with relevant work experience or willingness to participate in an on-the-job training program where compensation is linked to achievement of mutually agreed upon training goals, demonstration of skills, and supervised work performing the duties of this position.  

• Microsoft Office Skills in Word and Excel.  
• Excellent organization skills, self-motivated, and goal oriented 
• Exceptional communication skills (written, verbal, and listening) 
• Must have proof of US citizenship or permanent residency 

Desired Skills

• Organized – able to do so for objectives of enabling efficiency and stability of the position, but not to the point that it becomes “the task” itself, as rapid, high quality, responsive customer service
• Able to follow procedures
• Able to prioritize to serve the customer’s needs while considering business situation
• Strong math skills
• Fast typist
• Mouse & keyboard
• Slack  
• Microsoft Office  
  • Word
  • Excel
  • Outlook
• Windows  
  • Explorer 
    
  • Copy/paste
  • Use network drives 
    
  • Search  

Qualifications that Differentiate But are Not Required 

• Bachelor's Degree in Marketing, Sales, Engineering or relevant field 
• Relevant sales process support experience in a B2B environment.  
• Experience in the support of processes for selling of software licenses, subscriptions and support agreements  
• Fluency in a major second language other than English – French, Spanish, German, Chinese, or Japanese a strong plus 

Certifications, Licenses, Registrations 

• None required  

 Physical and Other Requirements of the Position

• Able to provide own transportation to be at work during normal business hours of 8 AM to 5 PM, Monday-Friday, excepting official documented company holidays. 
• Inputting data into a computer and responding to email.  
• Communicating with customers over the telephone 
• Capable of lifting and moving up to 10 pounds, including carrying a laptop to meetings. 

Related Information:

• Key Success Factors
• Benefits

Application Instructions:

After reading this description, click the button below and fill out the form. This will notify our hiring team of your interest.